Privacy Policy

Privacy Policy

Last updated: September 2026

Steedman Blacksmith respects your privacy and is committed to protecting the personal information you provide when using this website or contacting us about our services.

This Privacy Policy explains what information we collect, how we use it, how we keep it secure and your rights in relation to your personal information.

1. Who We Are

This website is operated by Steedman Blacksmith, a sole trader based in the Scottish Borders.

For the purposes of data protection legislation, Steedman Blacksmith is the data controller responsible for your personal information.

If you have any questions about how your information is handled, you can contact us using the details below:

Steedman Blacksmith
Email: steedmanblacksmith@gmail.com
Telephone: 01312616940

2. Information We Collect

We may collect personal information when you contact us, request a quotation, make a booking or otherwise interact with our website.

This may include:

  • Your name

  • Email address

  • Telephone number

  • Address or project location

  • Information about your project or enquiry

  • Measurements, drawings or photographs you send to us

  • Booking and payment information

  • Correspondence between you and Steedman Blacksmith

  • Any other information you choose to provide

We may also automatically receive limited technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with the website.

3. How We Use Your Information

We use personal information where necessary to:

  • Respond to enquiries

  • Prepare and provide quotations

  • Discuss and plan projects

  • Arrange and manage bookings

  • Provide blacksmithing and metalwork services

  • Process payments

  • Communicate with customers about their projects or bookings

  • Deliver products or services

  • Maintain records for accounting and legal purposes

  • Improve and maintain our website

  • Understand how visitors use our website

  • Prevent fraud, misuse or security issues

  • Comply with our legal and regulatory obligations

We will only use your personal information where we have a lawful basis for doing so.

4. Our Lawful Basis For Processing

Depending on the circumstances, we may process your information on the following bases:

Contract
Where your information is necessary to provide a service you have requested, such as processing a booking or carrying out an agreed project.

Legitimate interests
Where it is necessary for us to operate and develop our business, communicate with customers and enquiries, maintain records and protect our business, provided that these interests do not override your rights.

Legal obligation
Where we are required to retain or provide information to comply with legal, accounting or regulatory requirements.

Consent
Where you have given us permission to use your information for a specific purpose, such as certain forms of marketing or non-essential cookies.

You can withdraw consent at any time where processing is based on consent.

5. Information You Send To Us

If you contact us through our website, by email, telephone or another method, we will use the information you provide to respond to your enquiry and, where appropriate, provide the requested service.

For example, photographs or measurements supplied as part of a quotation may be used to assess your project and prepare an accurate estimate.

We will not sell your personal information to third parties.

6. Payments

Where you purchase a service, product or experience online, payment may be processed through a third-party payment provider.

We do not normally have access to or store your full payment card details.

Payment information is handled by the relevant payment provider in accordance with their own privacy policies and security procedures.

7. Who We Share Your Information With

We may share personal information with trusted third parties where necessary to operate our business or provide our services.

These may include:

  • Website and hosting providers

  • Payment providers

  • Accounting and bookkeeping services

  • Delivery or courier providers where required

  • Professional advisers where necessary

  • Government, regulatory or law-enforcement authorities where we are legally required to do so

Where we use third-party service providers to process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.

8. How Long We Keep Your Information

We will only keep personal information for as long as it is reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer where we have a legal, accounting, insurance or regulatory obligation to do so.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. Cookies

This website may use cookies and similar technologies.

Cookies are small files stored on your device which can be used to make a website function correctly, remember preferences and, where enabled, understand how visitors use the website.

Some cookies are necessary for the website to operate and may be used without consent where they are strictly necessary.

Other cookies, such as certain analytics, advertising or tracking cookies, may require your consent before they are used.

You can control or disable cookies through your browser settings and, where applicable, through the cookie controls provided on this website.

For more information about cookies and how they are regulated in the UK, see the Information Commissioner's Office guidance on cookies.

10. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms or other services.

Once you leave our website, we are not responsible for the privacy practices, content or security of those websites.

We recommend reviewing the privacy policy of any third-party website you visit.

11. Your Data Protection Rights

Under applicable UK data protection law, you may have rights including:

  • The right to ask for access to the personal information we hold about you

  • The right to ask us to correct inaccurate or incomplete information

  • The right to ask us to delete your personal information in certain circumstances

  • The right to ask us to restrict how we use your information in certain circumstances

  • The right to object to certain processing

  • The right to data portability in certain circumstances

  • The right to withdraw consent where we rely on consent to process your information

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise one of these rights, please contact us using the details provided above.

12. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be made available on this page, with the date of the most recent update shown at the top.

14. Complaints

If you have a concern about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

You can find information about making a complaint through the ICO website.

Contact

If you have any questions about this Privacy Policy or how Steedman Blacksmith handles your personal information, please contact:

Steedman Blacksmith
Email: steedmanblacksmith@gmail.com
Telephone: 01312616940